Medical Disclaimer
Bravely Balanced
A Subsidiary of Trinity Health Holdings LLC
The information, services, and treatments provided by Bravely Balanced—including at-home ketamine therapy delivered via troche, ODT (oral disintegrating tablet), and nasal spray formulations—are intended for medical evaluation and treatment as determined appropriate by a licensed medical professional. By using our website, booking an appointment, or receiving care, you agree to all terms of this Medical Disclaimer.
1. No Guarantees, No Promises, No Expected Outcomes
Bravely Balanced makes no guarantee and provides no warranty—express or implied—regarding:
- Results
- Symptom improvement
- Mental health outcomes
- Pain relief
- Effectiveness or impact of ketamine therapy
Individual results vary.
Medical treatment is not predictable, and outcomes are not assured.
2. Not a Substitute for Emergency Care
Bravely Balanced is not an emergency medical service.
Our treatments are not a replacement for:
- Emergency care
- Urgent care
- Hospital-level care
- Psychiatric emergency intervention
If you are experiencing a medical or psychiatric emergency, call 911 immediately.
3. Consultation Does NOT Guarantee Treatment
A medical consultation is exactly that—a consultation.
It does not guarantee:
- Approval for treatment
- Approval for ketamine therapy
- Prescription issuance
- Continuation of treatment
Clinical decisions are made solely at the discretion of licensed providers.
4. Risks & Side Effects
All medical treatments carry inherent risks.
You acknowledge and accept the potential for:
- Allergic reactions
- Nausea or dizziness
- Elevated or lowered heart rate
- Medication side effects
- Mood changes, dissociation, or psychological effects from ketamine
- Unexpected or adverse responses
You agree that you have had an opportunity to ask questions and understand that complications may occur despite proper care.
5. Accurate Information Required
You are solely responsible for:
- Providing complete and truthful medical information
- Disclosing all medications, substances, and past medical history
- Disclosing psychiatric history before ketamine treatment
- Disclosing pregnancy/breastfeeding status
Failure to disclose information can lead to harm, and Bravely Balanced is not liable for adverse outcomes resulting from withheld or inaccurate information.
6. No Provider-Patient Relationship is Formed Until Approved
Browsing our website, filling out forms, communicating with staff, or scheduling an appointment does not create a patient-provider relationship.
A formal relationship exists only after:
- You complete all required medical forms
- You undergo a clinical evaluation
- A licensed provider accepts you as a patient
We may decline treatment at any time for any reason.
7. Informational Content Is NOT Medical Advice
Information provided on:
- Our website
- Our blogs
- Social media
- Emails or marketing content
- Informational materials
- Staff communications prior to clinical evaluation
…is general informational content only and not medical advice, diagnosis, or a treatment plan.
No decision regarding your health should be made based solely on information from Bravely Balanced without consulting a licensed medical professional.
8. No Liability for User Actions or Misuse
Bravely Balanced is not responsible for:
- Misuse of treatments
- Self-administration of medications outside instructions
- Failure to follow medical advice
- Adverse reactions due to alcohol/drug interactions
- Improper storage of medications
- Non-compliance with treatment plans
You assume full responsibility for your actions before, during, and after treatment.
9. No Liability for Third-Party Services
We may use third-party partners for:
- Pharmacy fulfillment
- Labs
- Telehealth platforms
- Payment processors
- Diagnostic testing
We are not responsible for their actions, errors, delays, or failures.
10. Acceptance of This Disclaimer
By:
- Booking a service
- Filling out intake forms
- Using our website
- Scheduling telehealth
- Receiving any form of treatment
…you acknowledge and agree fully to this Medical Disclaimer and waive any claim against Bravely Balanced, Trinity Health Holdings LLC, its medical providers, contractors, partners, and employees.
ADDITIONAL KETAMINE DISCLAIMER (STRICT LIABILITY LIMITATION)
Ketamine therapy carries unique medical, psychological, and experiential risks. By choosing to undergo ketamine treatment through Bravely Balanced, you explicitly acknowledge, understand, and accept ALL risks associated with ketamine, and you waive any and all claims against Bravely Balanced, Trinity Health Holdings LLC, its medical directors, prescribing providers, employees, contractors, and affiliates.
You agree to the following:
1. Ketamine Can Cause Unpredictable Psychological and Physiological Reactions
Ketamine may cause:
- Dissociation
- Hallucinations
- Temporary psychological destabilization
- Emotional distress
- Anxiety or panic
- Nausea or vomiting
- Elevated blood pressure or heart rate
- Changes in perception, mood, or consciousness
- Emergence reactions
These can occur even if you have no history of mental illness.
You acknowledge this and accept full responsibility for these risks.
2. You Accept Full Liability for Mental Health Reactions
You understand and agree that ketamine therapy may:
- Trigger latent or previously undiagnosed mental health conditions
- Worsen existing psychiatric disorders
- Cause short-term or long-term psychological symptoms
You absolve Bravely Balanced from liability for:
- Worsening mood
- Worsening depression
- Anxiety flare-ups
- Suicidal thoughts
- Any psychological changes following treatment
You agree to seek your own mental health support if needed.
3. No Result Is Guaranteed and No Outcome Is Promised
You acknowledge:
- Ketamine is not a cure
- Results vary from person to person
- You may experience no benefit
- Symptom relief is not guaranteed
- Worsening symptoms are possible
You waive the right to claim lack of efficacy, dissatisfaction, or unmet expectations as grounds for refund, dispute, or litigation.
4. You Must Disclose ALL Mental Health History
You understand that failing to disclose, including:
- Depression
- Bipolar disorder
- Trauma history
- PTSD
- Personality disorders
- Substance use history
- Prior psychiatric hospitalizations
…can materially increase risk.
If you withhold, minimize, or misrepresent your mental health history, you accept full liability for all resulting adverse outcomes and waive any claims or damages.
5. You Understand the Treatment Environment & Safety Protocol
Ketamine may impair:
- Judgment
- Motor skills
- Awareness
- Cognitive function
You agree to:
- Follow all clinical instructions
- Have a safe environment for recovery
- Refrain from driving or operating machinery until fully recovered
- Not combine ketamine with alcohol, opioids, benzodiazepines, or illicit substances
Failure to comply invalidates any liability claims against Bravely Balanced.
6. No Lawsuits or Claims for "Unexpected Reactions"
You acknowledge that:
- Ketamine reactions can be unpredictable
- Experiential events are normal
- Adverse reactions may occur even with perfect medical practice
You waive the right to pursue:
- Medical malpractice claims
- Negligence claims
- Class-action participation
- Adverse reaction lawsuits
- "Failed monitoring" claims
- "Psychological injury" claims
- Any claim based on subjective experience
You accept ketamine treatment at your own risk, fully and voluntarily.
7. You Release Bravely Balanced From All Ketamine-Related Liability
By signing or participating:
- You release
- You indemnify
- You hold harmless
…Bravely Balanced, its owners, clinicians, staff, contractors, partners, and affiliates from any and all claims, damages, losses, or legal actions arising from your ketamine treatment.
This includes:
- Psychological effects
- Physical effects
- Long-term reactions
- Alleged improper monitoring
- Alleged inadequate screening
- Alleged inadequate response
- Any adverse outcome of any kind
8. You Agree Not to Initiate a Chargeback Related to Ketamine
You explicitly agree:
- No refunds
- No chargebacks
- No financial disputes
You acknowledge you are paying for medical evaluation, provider time, and medication—NOT guaranteed results.
9. Mandatory Arbitration & Waiver of Class Action
All ketamine-related disputes must be resolved through binding arbitration in Bay County, Florida.
You waive:
- Jury trial
- Class action participation
- Multi-plaintiff claims
10. Acceptance
By scheduling ketamine treatment, undergoing evaluation, or receiving medication, you confirm: You have read, understood, and voluntarily accepted all risks associated with ketamine therapy and waive any right to pursue legal action against Bravely Balanced for ketamine-related outcomes, expected or unexpected.