Terms of Service

1. Eligibility

You must be:

• At least 18 years old
• Capable of entering a legally binding agreement
• Able to provide accurate medical information

We may refuse service at our discretion.

2. Medical Disclaimer

Bravely Balanced provides clinical care through licensed medical professionals. However:

• We do not guarantee treatment outcomes.
• We do not guarantee symptom relief or mental-health improvement.
• Individual results vary.
• Nothing on our site or in our communications replaces professional medical judgment.

3. Telehealth Services

By using our telehealth services, you agree to:

• Participate in video, audio, or text-based care
• Provide accurate information
• Allow documentation of your visit in our medical systems
• Understand limitations of telehealth

We may require in-person follow-up or deny prescriptions if clinically inappropriate.

4. Controlled Substances & Prescriptions

For ketamine therapy (troche, ODT, and nasal spray):

• Prescription approval is not guaranteed
• Providers prescribe only when medically appropriate
• We comply with federal + state controlled substance laws

Attempts at fraud, misrepresentation, or doctor-shopping will lead to immediate termination.

5. Payment Terms

All Services must be paid in full at the time of booking or prior to treatment.

You authorize Bravely Balanced to:

• Charge your card for the full cost of Services
• Charge for add-ons or additional treatments requested
• Charge cancellation/no-show fees

You agree not to dispute charges for Services you willingly received.

7. Cancellations & No-Shows

Client Cancellations:

• Less than 24 hours: 100% of service charge
• Failure to answer the door or be available: 100% charge
• Telehealth no-shows: 100% charge

Provider Arrives and Client Declines Treatment

Full price charged. No exceptions.

8. Risks of Treatment

You acknowledge:

• Ketamine therapy and all associated medical services carry risks
• You may be asked to sign additional consent forms
• You are responsible for providing accurate medical history

We are not responsible for outcomes related to withheld or inaccurate information.

9. Limitation of Liability

To the fullest extent allowed by law:

• Bravely Balanced is not liable for indirect, incidental, consequential, or punitive damages
• Maximum liability is limited to the amount you paid for the Service in question
• No guarantee of medical or therapeutic outcome is provided

10. Termination

We may terminate Services if:

• You violate these Terms
• You engage in abusive behavior toward staff
• You attempt fraud or deception
• You misuse telehealth or controlled substances

No refunds will be issued upon termination.

11. Intellectual Property

All website content, logos, materials, and branding belong to Bravely Balanced and cannot be used without permission.

12. Governing Law & Jurisdiction

These Terms, and any dispute arising from or relating to them or the Services, are governed by the laws of the State of Florida, without regard to its conflict-of-law principles.

You submit to the personal jurisdiction of the state and federal courts located in Bay County, Florida for any matter not subject to arbitration below.

13. Dispute Resolution & Binding Arbitration

Except for matters in which you seek injunctive or equitable relief, any controversy, claim, or dispute between you and Bravely Balanced (including Trinity Health Holdings LLC, its owners, providers, employees, contractors, and affiliates) arising out of or relating to these Terms, the Services, or your care — including any claim of malpractice, negligence, breach, or personal injury — shall be resolved by binding, individual arbitration administered in Bay County, Florida, under the then-current rules of the American Arbitration Association.

• A single arbitrator shall decide the dispute.
• The arbitrator's award is final and judgment may be entered on it in any court of competent jurisdiction.
• You and Bravely Balanced each waive any right to a court trial.
• This arbitration agreement survives termination of these Terms and the Services.

You may opt out of arbitration within 30 days of accepting these Terms by sending written notice to info@bravelybalanced.com; otherwise you are bound to arbitrate.

14. Class Action & Jury Trial Waiver

To the fullest extent permitted by law, you agree:

• Any arbitration or lawsuit will be brought solely in your individual capacity — not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.
• You waive any right to participate in a class action, class arbitration, or representative action.
• You waive any right to a jury trial.

If a court finds this waiver unenforceable as to a class, you agree the affected claims must be brought individually in arbitration.

15. Indemnification

You agree to indemnify, defend, and hold harmless Bravely Balanced, Trinity Health Holdings LLC, its owners, officers, providers, employees, contractors, and affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services or violation of these Terms
• Your misuse of any medication, including ketamine
• Your failure to provide accurate medical information
• Your violation of any law or the rights of a third party

We reserve the right to control the defense, and you may not settle any matter without our written consent.

16. Limitation Period

To the fullest extent permitted by law, any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after the claim arose, or it is permanently barred.

17. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with the Privacy Policy, Notice of Privacy Practices, Medical Disclaimer, Informed Consent, Telehealth Consent, and any signed treatment-specific consent forms, constitute the entire agreement between you and Bravely Balanced regarding the Services and supersede all prior or contemporaneous understandings.

19. No Waiver

Our failure to enforce any right or provision of these Terms at any time is not a waiver of that right or provision. No waiver is effective unless in writing and signed by us.

20. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms freely in connection with a merger, acquisition, reorganization, or sale of all or part of our business. Any attempted assignment in violation of this section is void.

21. Force Majeure

We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including acts of God, natural disasters, pandemics, power or internet outages, telecommunications failures, third-party platform failures, pharmacy delays, regulatory actions, or labor disruptions.

22. Survival

Sections addressing payment, refunds, liability, indemnification, dispute resolution, arbitration, waiver, severability, and survival shall survive termination or expiration of these Terms or the Services.

23. Updates to Terms

We may update these Terms at any time. Changes are effective when posted. Your continued use of our website or Services after changes are posted constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services.

24. Contact Information